Policies and Terms

Privacy Policy

Effective Date: 6/8/2026

1. Information We Collect

We may collect information from you when you visit our website, create an account, place an order, or contact us.

Personal Information

This may include:

• Name
• Billing and shipping addresses
• Email address
• Phone number
• Payment-related information required to process purchases

Account Information

If you create an account, we may store:

• Login credentials
• Account preferences
• Order history

Technical Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookie and tracking information

Order Information

We maintain records related to purchases, including products ordered, payment status, and shipping details.

2. How We Use Information

Information collected through our website may be used to:

• Process and fulfill orders
• Provide shipping and order status updates
• Respond to customer service inquiries
• Maintain and improve website functionality
• Detect, investigate, and prevent fraudulent activity
• Comply with legal and regulatory obligations

We use information only for legitimate business purposes and do not sell personal information to third parties.

3. Data Security

Protecting customer information is important to us.

• Payment transactions are processed through secure third-party payment providers.
• Professional Aminos does not store complete credit card information on its servers.
• We utilize reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

While no security system can guarantee absolute protection, we continually work to maintain appropriate security measures.

4. Sharing Information

We may share information only when necessary to operate our business or comply with legal obligations.

Service Providers

We may provide limited information to trusted third-party vendors that assist with:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and maintenance

These providers are authorized to use information only as needed to perform services on our behalf.

Legal Requirements

Information may be disclosed when required by law, court order, regulatory authority, or other legal process.

Protection of Rights and Safety

We may share information when necessary to investigate fraud, protect our business interests, enforce our policies, or safeguard the rights and safety of customers and others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience.

Cookies may be used to:

• Enable essential website functionality
• Remember user preferences
• Analyze website traffic and performance
• Improve site usability

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• Complete transactions and provide customer support
• Meet accounting, tax, and recordkeeping requirements
• Resolve disputes and enforce agreements
• Comply with applicable laws

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with our retention practices.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to personal information we maintain
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing activities

To submit a privacy-related request, please contact us using the information provided below.

8. Changes to This Policy

Professional Aminos may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.

Continued use of the website following the posting of changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Professional Aminos
Email: info@professionalaminos.com

Effective Date: 6/8/2026

At Professional Aminos, every order is carefully packaged and inspected before shipment. Due to the specialized nature of research compounds, we maintain strict standards regarding returns, replacements, and refunds to help ensure product integrity, quality control, and compliance.

Please review this policy before placing an order.

All Sales are Final

Because our products are intended for research purposes and cannot be resold once they leave our facility, all sales are considered final after an order has been shipped.

For safety, quality assurance, and compliance reasons, Professional Aminos does not accept returns of any delivered products, regardless of whether the product has been opened.

Products Damaged in Transit

If your order arrives damaged during shipping, please notify us within 48 hours of confirmed delivery.

To help us investigate the issue, please provide:

• Your order number
• Clear photographs of the shipping package
• Photos showing the damaged product(s)

Once the claim has been reviewed and verified, we will arrange for a replacement shipment at no additional cost.

Claims submitted beyond the 48-hour reporting period may not qualify for replacement.

Incorrect or Missing Items

If you receive the wrong product or discover that an item is missing from your shipment, please contact us within 48 hours of delivery.

When reaching out, include:

• Your order number
• A description of the issue
• Photos of the items received

After verification, we will promptly correct the error and ship any replacement or missing items as appropriate.

Situations Not Eligible for Refund or Replacement

Professional Aminos cannot provide refunds or replacements for:

• Products that have been opened, used, altered, or otherwise tampered with after delivery
• Orders delayed, held, seized, or rejected by customs agencies or regulatory authorities
• Packages that become undeliverable due to incorrect or incomplete shipping information provided by the customer
• Issues resulting from improper storage, handling, or use after delivery

Customers are responsible for reviewing shipping information carefully before completing a purchase.

Contacting Us

If you experience an issue with your order, please contact our support team as soon as possible and include your order number along with a detailed description of the concern.

Email: info@professionalaminos.com

Most inquiries receive a response within 1–2 business days.

Research Use Notice

By placing an order with Professional Aminos, you acknowledge that you have read and accepted this Refund & Replacement Policy.

All products offered by Professional Aminos are intended strictly for in-vitro laboratory research and are not approved for human or animal consumption, medical use, therapeutic applications, or veterinary use.

Effective Date: 6/8/2026

1. Eligibility to Purchase

By purchasing from Professional Aminos, you represent and warrant that:

• You are at least 21 years of age.
• You are acquiring products solely for lawful laboratory or scientific research purposes.
• You understand that all products are intended for research use only and are not approved by the U.S. Food and Drug Administration (FDA) for human or animal consumption, treatment, or therapeutic use.

Professional Aminos reserves the right to refuse, cancel, or limit any order at its sole discretion.

2. Research Use Disclaimer

All products offered by Professional Aminos are intended exclusively for in-vitro laboratory research and related scientific applications conducted by qualified individuals.

Products sold through this website:

• Are not approved by the FDA for human or animal use.
• Are not intended for medical, diagnostic, therapeutic, veterinary, or recreational purposes.
• Must be handled only by individuals with the appropriate knowledge and training.

The purchaser assumes full responsibility for the proper handling, storage, and use of all products. Professional Aminos shall not be liable for any misuse or unauthorized application of materials purchased through this website.

3. Orders, Pricing & Payment

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

• Adjust pricing without prior notice.
• Refuse or cancel orders when necessary.
• Limit quantities available for purchase.

Payments are processed through secure third-party payment providers. Professional Aminos does not store complete payment card information on its servers.

Orders are considered accepted only after payment has been approved and order confirmation has been issued.

4. Shipping & Delivery

Professional Aminos ships only to locations where the receipt of research compounds is permitted by applicable law.

Customers are responsible for understanding and complying with all local, state, federal, and international regulations before placing an order.

Professional Aminos is not responsible for delays, delivery interruptions, customs actions, seizures, or returned shipments resulting from governmental or regulatory processes.

Any delivery dates provided are estimates and should not be considered guaranteed.

5. Returns & Refunds

Due to the nature of research products, all sales are generally considered final once an order has shipped.

Replacement or refund requests may be reviewed in limited circumstances, including:

• Products damaged during transit
• Fulfillment errors attributable to Professional Aminos

Additional details can be found in our Refund Policy.

6. Limitation of Liability

All products and website content are provided on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Professional Aminos shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Improper use of purchased products
• Unauthorized applications or experimentation
• Improper storage, handling, or transportation
• Violations of applicable laws or regulations

The purchaser assumes all risks associated with the possession and use of products obtained from Professional Aminos.

7. Intellectual Property Rights

All content available on this website, including but not limited to text, graphics, product information, logos, branding elements, images, and website design, is the property of Professional Aminos and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or otherwise used without prior written consent from Professional Aminos.

8. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from the use of this website or the purchase of products shall be resolved through the appropriate legal forums and procedures.

9. Modifications to These Terms

Professional Aminos may revise these Terms & Conditions at any time. Updated versions will be posted on this page along with a revised effective date.

Your continued use of the website following any updates constitutes acceptance of the modified terms.

10. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Professional Aminos
Email: info@professionalaminos.com