Refund and Replacement Policy

Effective Date: 6/8/2026

At Professional Aminos, every order is carefully packaged and inspected before shipment. Due to the specialized nature of research compounds, we maintain strict standards regarding returns, replacements, and refunds to help ensure product integrity, quality control, and compliance.

Please review this policy before placing an order.

All Sales are Final

Because our products are intended for research purposes and cannot be resold once they leave our facility, all sales are considered final after an order has been shipped.

For safety, quality assurance, and compliance reasons, Professional Aminos does not accept returns of any delivered products, regardless of whether the product has been opened.

Products Damaged in Transit

If your order arrives damaged during shipping, please notify us within 48 hours of confirmed delivery.

To help us investigate the issue, please provide:

• Your order number
• Clear photographs of the shipping package
• Photos showing the damaged product(s)

Once the claim has been reviewed and verified, we will arrange for a replacement shipment at no additional cost.

Claims submitted beyond the 48-hour reporting period may not qualify for replacement.

Incorrect or Missing Items

If you receive the wrong product or discover that an item is missing from your shipment, please contact us within 48 hours of delivery.

When reaching out, include:

• Your order number
• A description of the issue
• Photos of the items received

After verification, we will promptly correct the error and ship any replacement or missing items as appropriate.

Situations Not Eligible for Refund or Replacement

Professional Aminos cannot provide refunds or replacements for:

• Products that have been opened, used, altered, or otherwise tampered with after delivery
• Orders delayed, held, seized, or rejected by customs agencies or regulatory authorities
• Packages that become undeliverable due to incorrect or incomplete shipping information provided by the customer
• Issues resulting from improper storage, handling, or use after delivery

Customers are responsible for reviewing shipping information carefully before completing a purchase.

Contacting Us

If you experience an issue with your order, please contact our support team as soon as possible and include your order number along with a detailed description of the concern.

Email: info@professionalaminos.com

Most inquiries receive a response within 1–2 business days.

Research Use Notice

By placing an order with Professional Aminos, you acknowledge that you have read and accepted this Refund & Replacement Policy.

All products offered by Professional Aminos are intended strictly for in-vitro laboratory research and are not approved for human or animal consumption, medical use, therapeutic applications, or veterinary use.